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Terms of Service

Last updated: May 13, 2026

1. Introduction and Agreement

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "User") and Lauer j.d.o.o. ("Company," "we," "us," "our"), a company registered in Croatia, governing your access to and use of the RealFoods mobile application (the "App").

BY DOWNLOADING, ACCESSING, OR USING THE APP, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE APP. Your use of the App is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We may update these Terms at any time; continued use constitutes acceptance. Changes will be notified by updating the "Last Updated" date or via in-app notification.

IMPORTANT NOTICE FOR U.S. USERS: SECTION 11 CONTAINS A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER. IT AFFECTS YOUR RIGHTS TO RESOLVE DISPUTES WITH US.

2. Eligibility and Age Confirmation

  • 16+ Policy: The App is strictly intended for users who are 16 years of age or older.
  • Age Confirmation: When you create an account, you will be asked to confirm that you are 16 or older. By checking this confirmation, you affirm your eligibility under these Terms.
  • Prohibition: If you are under 16, you are not permitted to use the App. We do not knowingly collect data from users under 16.
  • Minors (16-18): If you are between 16 and 18 (or the age of majority in your jurisdiction), you represent that you have reviewed these Terms with your parent or guardian and have their permission to use the App.

3. License and Intellectual Property

3.1 License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes.

3.2 Ownership

The App, including its code, design, branding, and "RealFoods" trademarks, is owned by Lauer j.d.o.o.

3.3 User Content

You retain ownership of photos or text you upload ("User Content"). You grant us a worldwide, royalty-free license to host, process, and analyze your User Content solely for the purpose of providing the App's features (e.g., AI analysis) to you.

4. AI Services, Disclaimers, and Methodology

4.1 NOT A MEDICAL DEVICE

The App is for informational and educational purposes only. It is not a medical device and does not provide medical advice, diagnosis, or treatment.

  • Consult a Professional: Always seek the advice of a physician or qualified health provider with any questions regarding a medical condition, diet, or weight management.
  • No Reliance: Never disregard professional medical advice or delay in seeking it because of something you have read on the App.

4.2 AI Limitations and Data Processing

The App uses Artificial Intelligence (including third-party providers such as Google Gemini, OpenAI, Fal.ai, Fireworks.ai, and other similar services) to analyze food and estimate nutritional density. By using these features, you acknowledge and agree that your inputs (such as photos, text, and queries) will be transmitted to these third-party providers for processing.

  • Estimates Only: Nutritional values and ingredient alerts are algorithmic estimates. They may be inaccurate, incomplete, or "hallucinated" by the AI.
  • NOT FOR ALLERGIES OR EMERGENCIES: The App is NOT a safety tool for detecting allergens or toxins. Never use the App to determine if a food is safe for someone with a food allergy or medical condition. In case of a medical emergency, contact local emergency services immediately.
  • Assumption of Risk: You rely on App outputs solely at your own risk.

4.3 Feature-Specific Disclaimers & Methodology

  • Weight Impact: The "Weight Impact" score is an algorithmic estimate based on caloric density and macronutrient profile.
  • Generalizations: These scores do not account for individual metabolic rate, total activity, or genetics. A "Low Impact" food may still lead to weight gain if overconsumed.
  • Ingredient Flagging: Flags for "Potential Harmful Ingredients" represent subjective algorithmic opinions based on specific scientific perspectives or nutrition community debates.
  • Not a Safety Determination: Flagging an ingredient (e.g., vegetable oils, additives) does not mean the product is unsafe or illegal; it indicates the ingredient meets our internal criteria for "processing" or "nutritional quality."

4.4 No Commercial Disparagement Intended

The App's analysis is a tool for personal dietary education, not a definitive judgment on any commercial brand. Scores and flags represent subjective algorithmic opinions and should not be interpreted as objective statements of fact regarding a product's legal compliance or safety.

5. Account and Security

If you create an account, you are responsible for maintaining the confidentiality of your credentials. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend accounts that violate these Terms.

6. Subscriptions, Billing, and Refunds

6.1 Apple In-App Purchase

Premium features are sold via Apple iTunes/App Store. Payment is charged to your Apple ID upon purchase confirmation.

6.2 Auto-Renewal

Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period in your Apple ID Account Settings.

6.3 Refunds

Refunds are managed entirely by Apple according to their policies. We cannot issue refunds directly.

6.4 EU Right of Withdrawal (Waiver)

If you are an EU consumer, you normally have a 14-day right of withdrawal for digital contracts. HOWEVER, BY DOWNLOADING THE APP OR PURCHASING A SUBSCRIPTION, YOU EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE CONTRACT AND ACKNOWLEDGE THAT YOU THEREBY LOSE YOUR RIGHT OF WITHDRAWAL ONCE THE DIGITAL CONTENT IS DELIVERED.

6.5 Free Trials and Promotional Access

We may offer a free trial or other promotional access. Free trials are managed directly through your Apple ID account. To avoid being charged, you must cancel the trial at least 24 hours before the trial period ends via your Apple ID Account Settings. Promotional access is provided at our sole discretion and may be revoked at any time.

7. User Conduct

You agree not to:

  • Use the App for any illegal purpose.
  • Attempt to reverse engineer, decompile, or scrape data.
  • Bypass age verification measures.
  • Harass the AI Chat Assistant or input violent, sexual, or hateful content.

8. Third-Party Services

The App utilizes third-party services (e.g., Supabase, OpenAI, Google, Fal.ai, Fireworks.ai, Mixpanel, and Apple). We are not responsible for the availability or accuracy of these services. Certain analytics features (such as Mixpanel) may include session replay functionality that records your in-app interactions for product improvement. You can opt out of session replay and analytics via App Settings.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • THE APP IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.
  • LAUER J.D.O.O. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF DATA, REPUTATION, OR PERSONAL INJURY.
  • OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE LAST SIX (6) MONTHS OR €100, WHICHEVER IS GREATER.

10. Governing Law (Non-US Users)

For users residing outside the United States, these Terms are governed by the laws of Croatia. Any disputes shall be subject to the exclusive jurisdiction of the courts in Zagreb, Croatia.

11. DISPUTE RESOLUTION FOR U.S. USERS

11.1 Binding Arbitration

Claims shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

11.2 Class Action Waiver

YOU AND LAUER J.D.O.O. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

11.3 Jury Trial Waiver

You and we waive any constitutional and statutory rights to go to court and have a trial in front of a judge or a jury.

12. Contact

Lauer j.d.o.o. Zagreb, Croatia Email: ppa.sdooflaer@ofni

13. Termination

We reserve the right, in our sole discretion, to terminate or suspend your access to the App at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

14. Feedback

If you provide us with any suggestions or feedback ("Feedback"), you hereby assign to us all rights in such Feedback and agree that we shall have the right to use and fully exploit such Feedback in any manner we deem appropriate.

15. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Lauer j.d.o.o. regarding your use of the App and supersede all prior agreements or communications.